Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in original condition along with packaging (example: warranty information, instructions, box, etc.). A 20% restocking fee will be applied to your refund. We cannot accept returns for orders over $300.00 USD.
Custom orders made to your specifications cannot be returned for exchange or credit. (i.e. Embroidered Name Tapes, Embroidered Helmet Bands, Dog Tags, and Custom KIA/POW Bracelets.)
Note: Returns or exchanges will only be accepted on items which have been worn, washed, or used in any other way.
In the event that you need to return an item, please follow these directions:
- Include a copy of the packing slip along with instructions for our return department (e.g. credit, refund, or exchange).
- Return package via post office with delivery confirmation (insured) to our mailing address.
- Orders that have been shipped with the free shipping promotion are subject to a shipping charge deduction before you receive your refund. Refunds are processed within 30 days.
- All returns and exchanges should be shipped to:
Outdoor Gear Returns (Your Order Number)
120 Industrial Ave. Suite J
Little Ferry, N.J. 07643
- Items Purchased from closeouts, specials, swimwear, underwear, and other such categories are subject to no-exchange or refund.
- International orders cannot be refunded or exchanged due to the high cost of shipping. Due to this policy, we recommend that you use the sizing chart and place your order carefully.
- If you have any questions, please contact us at firstname.lastname@example.org or call us at 815-215-GEAR.